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Betsafe - Casino win removed

Ruling

Found for the Casino - Betsafe have provided sufficient evidence to demonstrate that this player's account is unnaturally associated with other player accounts.

Read our Betsafe Casino Review.

Player's Complaint

I won 1697,40€ from betsafe and i was using their welcome bonus. My deposit was 150€ and they sent it already back to me.

They said reason for removing my profits were that they only give one welcomebonus per person/household/ip etc. But i'am sure i have not played in their casino before.

Read the casino review

2 Responses

User icon
ThePOGG
June 8, 2020

Hi kasinopauli - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
June 12, 2020

Betsafe casino have provided sufficient evidence to demonstrate that this account is unnaturally associated with other accounts in breach of terms and conditions. As such we will take no further part in the representation of this player's claim.

No further posts will be approved on this thread.

ThePOGG

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Agreement

kasinopauli consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Betsafe
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • BML Group Ltd

June 8, 2020

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.