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Betsafe - let me play from restricted country


Declined - We do not pursue refund of losses based on lack of license. If your government cannot enforce its restrictions there's no chance we can.

Read our Betsafe Casino Review.

Player's Complaint

This is a complaint against Here it is. In 20/05/2015, i made an account at Betsafe32 or which was an alternative link since i was not able to enter the site properly. They verified me and for a very long period of time i was making deposits and withdrawals. Not only that, but i was allowed by the support to use VPN in order to play since the payment methods i was using did not let me deposit since i was country restricted. The only problem is that i was not informed about being country restricted by I spent 36.230 euros and withdrew 26.174 euros. As you can see i had a long time playing here. Not only that, but Betsafe as stated in the latest chat conversation claims that they still accept greek customers and not only that but my account is still open and active. The casino has breached its own terms and im looking for my refund of 10.056 euros. Betsafe casino should comply with the clauses of MGA's directive about Player's Protection.

Read the casino review

3 Responses

User icon
April 4, 2021

Hi ilikeicecream - welcome to!

Unfortunately there is nothing we can do to help you in this instance. As explained in our Complaints FAQs we do not pursue refunds of losses based on lack of license. If your own government cannot prevent unlicensed operators from accepting their citizens, there is no possibility of the operator offering a refund simply on the basis of us asking them to.

Further to this I would highlight that the MGA do not prohibit their licensees from accepting players from Greece.

Sorry we cannot be of further help.


User icon
April 4, 2021

Even betsafe has my country restricted, in the terms and conditions. Isn't that a breach of terms and conditions? But despite that, they have accepted the registration. Moreover, casino was notified by the gambling commission not to accept players from this specific jurisdiction. When you get notified about it you are obliged to comply with the decision. Otherwise there would be a chaos around online casino industry.

User icon
April 4, 2021

Also, I would like this complaint to be closed. The casino and me are looking in the case in order to find a solution.

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ilikeicecream consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Betsafe
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • BML Group Ltd

April 4, 2021

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