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Betsafe - let me play from restricted country

Ruling

Declined - We do not pursue refund of losses based on lack of license. If your government cannot enforce its restrictions there's no chance we can.

Read our Betsafe Casino Review.

Player's Complaint

This is a complaint against Betsafe.com. Here it is. In 20/05/2015, i made an account at Betsafe32 or betsafe23.com which was an alternative link since i was not able to enter the site properly. They verified me and for a very long period of time i was making deposits and withdrawals. Not only that, but i was allowed by the support to use VPN in order to play since the payment methods i was using did not let me deposit since i was country restricted. The only problem is that i was not informed about being country restricted by betsafe.com. I spent 36.230 euros and withdrew 26.174 euros. As you can see i had a long time playing here. Not only that, but Betsafe as stated in the latest chat conversation claims that they still accept greek customers and not only that but my account is still open and active. The casino has breached its own terms and im looking for my refund of 10.056 euros. Betsafe casino should comply with the clauses of MGA's directive about Player's Protection.

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3 Responses

ThePOGG
April 4, 2021

Hi ilikeicecream - welcome to ThePOGG.com!

Unfortunately there is nothing we can do to help you in this instance. As explained in our Complaints FAQs we do not pursue refunds of losses based on lack of license. If your own government cannot prevent unlicensed operators from accepting their citizens, there is no possibility of the operator offering a refund simply on the basis of us asking them to.

Further to this I would highlight that the MGA do not prohibit their licensees from accepting players from Greece.

Sorry we cannot be of further help.

ThePOGG

ilikeicecream
April 4, 2021

Even betsafe has my country restricted, in the terms and conditions. Isn't that a breach of terms and conditions? But despite that, they have accepted the registration. Moreover, casino was notified by the gambling commission not to accept players from this specific jurisdiction. When you get notified about it you are obliged to comply with the decision. Otherwise there would be a chaos around online casino industry.

ilikeicecream
April 4, 2021

Also, I would like this complaint to be closed. The casino and me are looking in the case in order to find a solution.

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Agreement

ilikeicecream consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Betsafe
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • BML Group Ltd

April 4, 2021

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.