Found for the Casino - This player has exceeded the maximum allowed bet with a bonus at Betsafe casino and as such their complaint is without bases.
Read our Betsafe Casino Review.
email address used: [EDIT]
affected casino: Betsafe
Phone number: [EDIT]
I deposited 250 GBP into Betsafe and was given 250 GBP as a welcome bonus. I played slots and used spin between 5 and 15 GBP. After completing the rollover I had 6400 GBP in winnings. I put a withdrawal request for 1000 GBP and the payment was successfully processed and paid to my account. After the 1000 GBP was deposited into my account, I decided to do a bank transfer and withdraw the rest of my money(5400 GBP). I waited for about 7 days and today I tried to log in and check why is the payment taking so long. Unfortunately I wasn't able to log in and UI message was displayed stating my account was inactive. I contacted the chat and was told that I would get an email regarding my query.
Here is the email I received:
Thank you to contact us on chat.
We wish to inform you that your account has been closed by the relevant team and your winnings confiscated since you already withdraw more than your deposits, by the relevant team due to a breach of our Terms and Conditions, which may be found here.
Do not hesitate to contact us again if you have further questions.
We wish good day!
I checked the terms and conditions and it was never mentioned that I couldn't make a withdrawal higher than my deposit amount.
Could you please assist with my issue.
You must be logged in to post a comment.
Betsafe - winnings confiscated
Posted by Aditoro8
June 2, 2016
Aditoro8 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
June 2, 2016