Betsson - 500 deposit gone
Ruling
Found for the Player - Betsson have withheld a balance that is substantially made up of player deposit and have declined to discussed the issue. Even in sever situations, it's highly unusual for a casino withhold deposits. The entire Betsson group's ratings have been downgraded as a result.
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Player's Complaint
Hello,
Around 2011 I made an account with Betsson, I played there one time I think. After that I deposited €500 and I played some games. There was a €30 bonus on my €500 I played it over I cashed out €637. After that I had an email they wanted to call me and after doing that I didn't heard anything anymore. I entered the chat and they said through security reasons my account has been closed I asked for my money in return they said can not tell anything about it. I left it with that I didn't know there was such sites like yours so I hope you can get some more information for me and if there is a problem at least my €500 deposit refunded. I don't know how you can commit a fraud with €500 deposit on a €30 bonus. I really didn't want that bonus. Can you please find out what happened.
My username on betsson is [EDIT]
My email address is [EDIT]
The date is around 22-5-2011
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Hi Alexandro - thanks for getting in contact.
I'll contact Betsson and see what I can find out, though I will say in advance that the age of this complaint may prove to be a barrier in this instance.
I'll let you know as soon as I hear anything.
ThePOGG