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Betsson - 500 deposit gone

Ruling

Found for the Player - Betsson have withheld a balance that is substantially made up of player deposit and have declined to discussed the issue. Even in sever situations, it's highly unusual for a casino withhold deposits. The entire Betsson group's ratings have been downgraded as a result.

Read our Betsson Casino Review.

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Player's Complaint

Hello,

Around 2011 I made an account with Betsson, I played there one time I think. After that I deposited €500 and I played some games. There was a €30 bonus on my €500 I played it over I cashed out €637. After that I had an email they wanted to call me and after doing that I didn't heard anything anymore. I entered the chat and they said through security reasons my account has been closed I asked for my money in return they said can not tell anything about it. I left it with that I didn't know there was such sites like yours so I hope you can get some more information for me and if there is a problem at least my €500 deposit refunded. I don't know how you can commit a fraud with €500 deposit on a €30 bonus. I really didn't want that bonus. Can you please find out what happened.

My username on betsson is [EDIT]

My email address is [EDIT]

The date is around 22-5-2011

Read the casino review

4 Responses

ThePOGG
October 31, 2013

Hi Alexandro - thanks for getting in contact.

I'll contact Betsson and see what I can find out, though I will say in advance that the age of this complaint may prove to be a barrier in this instance.

I'll let you know as soon as I hear anything.

ThePOGG

ThePOGG
November 6, 2013

Hi Alexandro,

Just to keep you in the loop - I have heard back from Betsson and we're in the process of discussing the issue.

ThePOGG

ThePOGG
November 15, 2013

Hi Alexandro,

I've finally heard back from Betsson, who have informed me that they will not discuss player issues with 3rd party mediation sites and that you should either contact them directly or make a complaint with the Maltese Lottery and Gamging Authority.

As such I have no choice but to mark this complaint as 'Found for the Player' and remark that it's highly unusual for a casino to withhold deposits in these type of cases. I've also reduced the rating of all Betsson properties accordingly.

Sorry I can do anymore to help.

ThePOGG

ThePOGG
November 16, 2013

To find contact details for the LGA - if you wish to pursue this - see the following page http://thepogg.com/regulator/lotteries-and-gaming-authority/.

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Agreement

Alexandro consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

October 31, 2013

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.