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Betsson - funds confiscated

Ruling

Found for the Casino - Betsson have provided sufficient evidence to demonstrate that this player's account is unnaturally associated with other player accounts.

Read our Betsson Casino Review.

Player's Complaint

Hello,

Betsson cancelled my withdraw of 6850 € and refunded the deposit of 200 € on my account. I asked the reason behind the decision via live chat. The relevant department sent me an email saying that I have broken the rule 12.1 which states that: "Any Bonus is only available once per person, family, household, address, e-mail address, credit card number, bank account, telephone number, computer/device and / or IP address.".

I have not made an account to their casino before nor has anyone that lives in the same household.

Read the casino review

2 Responses

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ThePOGG
April 16, 2021

Hi lahari02 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
April 25, 2021

Betsson casino has provided sufficient evidence to demonstrate that this account is unnaturally associated with other accounts in breach of terms and conditions. As such we will take no further part in the representation of this player's claim.

No further posts will be approved on this thread.

ThePOGG

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Agreement

lahari02 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Betsson
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • BML Group Ltd

April 16, 2021

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