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Betsson - refuses to allow me to withdraw my money, saying my banking information, issued and verified by my bank, is incorrect. This is completely erroneous.

Ruling

Resolved - Betsson Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Betsson Casino Review.

Player's Complaint

I have properly verified my identification and banking information. Betsson says my banking information is incorrect, even though I am using the direct deposit slip issued by my bank. As of today, they no longer will allow me to withdraw to my verified account even though under verification, it says I am successfully verified. I cannot get in touch with a real person. This is absolutely criminal the level of ineptitude this casino is displaying.

I will be telling everyone that Betsson and Loyal Brand are not to be trusted.

Read the casino review

4 Responses

User icon
ThePOGG
July 2, 2020

Hi dmj123 - welcome back!

Firstly, please refrain from opening multiple accounts. I have tagged this complaint to your original account and discarded the new account you set-up.

I'll contact the operator and see what we can find out for you.

ThePOGG

User icon
ThePOGG
July 7, 2020

Hi dmj123,

Betsson inform us that this issue has been resolved. Can you confirm?

Thanks,

ThePOGG

User icon
ThePOGG
July 14, 2020

Hi dmj123,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
July 23, 2020

Hi dmj123,

If we haven't heard from you by Friday the 31st of July I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

dmj123 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Betsson
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • BML Group Ltd

July 2, 2020

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