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Betsson – refuses to allow me to withdraw my money, saying my banking information, issued and verified by my bank, is incorrect. This is completely erroneous.


Resolved - Betsson Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Betsson Casino Review.

Player's Complaint

I have properly verified my identification and banking information. Betsson says my banking information is incorrect, even though I am using the direct deposit slip issued by my bank. As of today, they no longer will allow me to withdraw to my verified account even though under verification, it says I am successfully verified. I cannot get in touch with a real person. This is absolutely criminal the level of ineptitude this casino is displaying.

I will be telling everyone that Betsson and Loyal Brand are not to be trusted.

Read the casino review

4 Responses

Jul 02, 2020

Hi dmj123 - welcome back!

Firstly, please refrain from opening multiple accounts. I have tagged this complaint to your original account and discarded the new account you set-up.

I'll contact the operator and see what we can find out for you.


Jul 07, 2020

Hi dmj123,

Betsson inform us that this issue has been resolved. Can you confirm?



Jul 14, 2020

Hi dmj123,

I'm following-up on the above?



Jul 23, 2020

Hi dmj123,

If we haven't heard from you by Friday the 31st of July I'll assume you no longer need our assistance and close this complaint.



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dmj123 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Betsson
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • BML Group Ltd

July 1, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.