Betsson - Self exclusion could open accounts again
Ruling
Found for the Casino - While we understand the player's frustration, at the time of their play a 'self-exclusion' was considered a standard account closure under the MGA license.
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Player's Complaint
I make this dispute on betsson because the dialouge regarding this issue been held with them. The problem is connected to 3 casinos at BML Group.
2013 april 10 i closed my account at Nordicbet and informed that i played to much and liked to Close my account permanent.
2013, 22 april i could open the account without no question and start playing again. Since that Betsson allowed me to open and play at betsson, betsafe and Nordicbet. 2016 i had the same proceducre at betsafe were i closed the account permanent. I have had i dialouge with betsson and accepted a refund on around 2000 euro. Start to realize that this is very far from what i should get in refund. They insist that this is my losses since 2013 but its probably around 10-15 times this amount. Feels mislead and hope you can help me sort this out.
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Hi pelle4444 - welcome back!
Before we go any further can you forward the communications you've had with the operator about this issue to [email protected]?
Thanks,
ThePOGG