Betsson – selfexclude
Found for the Casino - This player has withdrawn their permission for us to review this issue. As such there's nothing further we can do with this case.
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Forgive me using google translate but i do not write good english. My complaint against betsson is that 2011-03-10 I excluded myself from their sister side betsafe. I was not aware that these were connected and played there with Betsson I lost during this time about 3000 sec. I also played at Mr. Smith. I was not a verified customer at betsson or Mr. Smith but I was at Betsafe. When I found out that betsafe and betsson were interconnected, I asked the question to betsson if it was okay that I played there because I was switched to betsafe because of game addiction. Betsson then closed my account, which I think is good and healthy for me. What I think is less good is that I did not get my deposits back. Not by betsson and not by mr smith. My games and my betsson activity have not been legal in accordance with their terms. And as an experienced forum reader, I know that at the win at the casino I would never have had my win it had been voided and my deposit refunded. I want now that betsson does the right thing and repays my deposits on betsson and mr smith. I am aware that, as an adult, I am responsible for my actions myself, but I also understand that I am game addictive and can not control my actions. I thank you for taking the time to read all this and hope for the best and fairest results
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