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BetSwagger - missing balance

Ruling

Found for the Player - Despite our repeated efforts to contact BetSwagger to discuss this issue we have received no response whatsoever from the operator.

Read our BetSwagger Casino Review.

Player's Complaint

On the 14/01/21 At around 5 pm I had 13.7k winnings in my balance. I logged out and then back inat 10pm on the se day too find my winnings had dropped down to as low as 6k, automatically I panicked and logged out and logged in again too notice a change in winings again now displaying 4.8k, so straight away I emailed them as only means of contact to which they replied instantly you should not be giving out your password, I emailed back and said I havent please help I think my account has been hacked. So I got no more replies that night, I then tried logging in again accout banned so I thought ok just leave it for tonight maybe there investigating the account. Next morning I emailed to ask what was going on to my surprise I have had some awful replies which I can provide too you. E.g your a fraud your banned have a good casino experience [EDIT]. I have had no respect from this company and emails are always rude and nasty from an individual called [EDIT], all I have asked for is there reasons to why I'm a fraud , copy of my transaction logs regarding deposits withdrawals and gaming log activity. All I have had back is rude unprofessional emails swearing at me and threatening and so on. I have recently found that this company is a disgrace and I'm not the only one. I want to know how they are still allowed to operate and secondly it's illegal for them too take money from us I keep reading, we shouldn't even be playing there which is a shock please have this company sorted. I've tried all organisations and I'm getting nowhere. I believe they have set in cyprus is it worth going to there authorities please help. I understand I probably am never getting my winnings but if I can help or get this company banned then will.think how many people they will RIP off still in future. It has too stop.

Read the casino review

2 Responses

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ThePOGG
January 25, 2021

Hi benjamweb87 - welcome to ThePOGG.com!

As a UK citizen you should only be playing with operators that hold a UKGC license. BetSwagger do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
ThePOGG
February 28, 2021

Hi benjamweb87,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

benjamweb87 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bet Swagger
  • Curacao eGaming
  • USoftGaming

January 25, 2021

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