BetSwagger - missing balance

Ruling

Found for the Player - Despite our repeated efforts to contact BetSwagger to discuss this issue we have received no response whatsoever from the operator.

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Player's Complaint

On the 14/01/21 At around 5 pm I had 13.7k winnings in my balance. I logged out and then back inat 10pm on the se day too find my winnings had dropped down to as low as 6k, automatically I panicked and logged out and logged in again too notice a change in winings again now displaying 4.8k, so straight away I emailed them as only means of contact to which they replied instantly you should not be giving out your password, I emailed back and said I havent please help I think my account has been hacked. So I got no more replies that night, I then tried logging in again accout banned so I thought ok just leave it for tonight maybe there investigating the account. Next morning I emailed to ask what was going on to my surprise I have had some awful replies which I can provide too you. E.g your a fraud your banned have a good casino experience [EDIT]. I have had no respect from this company and emails are always rude and nasty from an individual called [EDIT], all I have asked for is there reasons to why I'm a fraud , copy of my transaction logs regarding deposits withdrawals and gaming log activity. All I have had back is rude unprofessional emails swearing at me and threatening and so on. I have recently found that this company is a disgrace and I'm not the only one. I want to know how they are still allowed to operate and secondly it's illegal for them too take money from us I keep reading, we shouldn't even be playing there which is a shock please have this company sorted. I've tried all organisations and I'm getting nowhere. I believe they have set in cyprus is it worth going to there authorities please help. I understand I probably am never getting my winnings but if I can help or get this company banned then will.think how many people they will RIP off still in future. It has too stop.

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