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BetterDice - withdrawal access to account
Ruling
Found for the Player - Better Dice Casino have made a clear statement that they will not cooperate in the management of complaints via our service.
Read our Better Dice Casino Review.
Player's Complaint
I sent a concern in yesterday re my account at better dice apologises naming Bet10 but i couldn't find better dice . i am now sharing the email that they have sent today which is beyond belief
From: BetterDice Casino Support
Sent: 30 September 2020 12:40
To: [EDIT]
Subject: Re: Account
You are able to use your funds, it has to do with the location.
Meaning, if you were to travel and play outside of your country, you will be able to.
Thank you.
On 9/29/2020 4:41 PM, [EDIT] wrote:
Re [EDIT]
Good afternoon so for clarity
you allowed me to register as a UK resident without UK regulation
i cannot use the account as i live in the UK
i have funds in my account which i cant access as i cant login
i therefore want to with draw my funds as a bank transfer
i attach as i have previously my documents and card plus my IBAN/BIC/Swift
[EDIT]
pl confirm this money has been withdrawn and the amount asap or i will take legal action
________________________________________
From: BetterDice Casino Support
Sent: 29 September 2020 12:11
To: [EDIT]
Subject: Re: Account
Hello and thank you for your email.
Yes, as of now, we are not allowed to accept players within UK and you are only able to use our casino if you were to play it outside of UK.
If somehow that is possible for you, then you can use our casino.
It has something to do with the regulatory bodies and we have no other choices at the moment.
Thank you for your understanding.
Kind Regards.
On 9/27/2020 8:19 PM, [EDIT] wrote:
> To whom it may concern
> After numerous attempts to sort my inability to load my verification
> documents i amnow ubable to access or login to the casino for two days
> Please as requested last week cani speak to a Manager as i am very
> frustrated
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Agreement
tyson777 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- 10Bet
- United Kingdom Gambling Commission
- Blue Star Planet Ltd
October 5, 2020
Hi tyson777,
Sadly we will be unable to help you with this issue. While BetterDice did offer a response to our attempts to establish a dialogue with them, their response was that they would not engage in any discussion of player complaint unless we entered into a commercial relationship with them. We view this as an effort, however ill advised, to bias the outcome of this service and certainly would never consider a commercial relationship with any operator that behaves in this fashion.
Sorry we could not be of further help.
ThePOGG