Resolved - The player believes that they self-restricted from BetUK in February this year however has not kept hold of communications and the operator states that they do not hold records of live chats from that long ago. As such there's nothing with which we could support the player's case.
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I hope you can help me with the only other complaint I have against gaming companies.
On 28.11.15 21.co.uk permitted me to open an account and deposit 200 pounds. This was in spite of me self excluding from BetUK the February before.
I have contacted BetUK and 21.co.uk and they said that I self excluded from both on the same date on 28.11.15. This is simply not true. I did in fact self excluded from BetUK in the February 2015. I remember having the conversation with them at the time that they couldn't refund deposits made at 21.co.uk due to the fact that even though I had self excluded I hadn't made it clear to them that my reason for self excluding was due to a gambling problem.
This is of course wrong and a self excluded player should never be permitted to deposit at a sister site.
I hope that you are able to help me. BetUK /21.co.uk are being quite deceitful about this.
I grant you permission to ask for copies of all chat between us and you will see that I asked to be self excluded.
I hope you can help me get my 200 pounds back from bet UK/21.co.uk. What they are doing is morally and ethically wrong.
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joanneyf consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
December 8, 2015