BetUS - Won’t pay me my full amount of money owned

Hi beagle1234?! - welcome to ThePOGG.com!

Did you take a No Deposit Bonus? If so, where did you see this advertised?

Thanks,

ThePOGG

I deposited my money in 2007 and have been gambling with the same money since then. I never took a deposit bonus. They gave me a free play of $25 on a prop/futures bet in the beginning of September and I won the bet. I had about $400+ dollars in my account at that time. Kent Jackson was gave the free bet as an excuse then said I haven’t put any money in since 2007 as another excuse then said I had busted out at one point in 2017 which was not true as I have always had a balance of money in my account. Then he said I wasn’t a valued customer because I had not deposited any money since 2007 and I don’t bet enough so I should just take my $125 and they won’t “clear” my account of the remaining money.

Would clear my account of the remaining money. Sorry

As a side note I printed out my bets since September and it shows $1898 in total bets and a loss of $116. My account doesn’t go back any further because the system they have only goes back like 60 days it looks like.

Hi fedup202175,

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

I’m being patient. Any news on this mediation?

Hi beagle1234?!,

Reviewing the terms and conditions at BetUS there is the following inclusion:

"10.8 Special free plays given to clients will always come with an applicable (10 or 25) times rollover that must be met before a client is eligible for a payout. The maximum payout is five (5) times the special free play amount. The five (5) times max cash-out amount will be based on your last free money credit. Example: a $25 special free play would carry a maximum withdrawal amount of $125. A $50 special free play special would carry a max withdrawal amount of $250 and a $100 special free play would carry a max withdrawal amount of $500. In order to keep additional funds above your max cash-out amount of (5) times, you must deposit the same amount of your remaining balance. A 10 rollover must be completed on the deposited amount before being eligible for a withdrawal. If no deposit is made in order to keep funds above the max cash out, then you will be paid out five (5) times the max special free play amount, forfeiting all remaining winnings. Special free play are meant to reward customers in good standing. Accounts found abusing the special free bet program may be subject to immediate termination."

As such if you haven't deposited anything since 2007 the maximum you would be entitled to cash out is $125.

Sorry we cannot be of further help.

ThePOGG

Even if I had $400+ dollars in the account before the free play and was not aware of any terms with the free play?

Hi beagle1234?!,

Where were these funds derived from?

Thanks,

ThePOGG

Hi beagle1234!,

I'm following-up on the above?

Thanks,

ThePOGG

Hi beagle1234!,

If we haven't heard from you by Friday the 24th of December I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG