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Hi 19892244029 - welcome to ThePOGG.com.

Please quote the response the operator provided you about this matter.

Thanks,

ThePOGG

After careful review by the risk committee, your account has been confirmed to be closed and you will never be able to apply for opening. Please be aware.

After observing the betting status of the customer account, we will close the customer account in accordance with the official website rules and regulations, and will not be able to open it again.

Hello, I would like to ask if my complaint is being processed, thank you.

Hi 19892244029,

Please provide the full communication you received from the operator.

Thanks,

ThePOGG

This is all the information they gave me, I emailed them asking but no response. They said at first that I had violated the preferential terms and then said that I had violated the general terms.

Hi 19892244029,

What you provided above is clearly an excerpt from a longer message. Please provide the full message/s.

Thanks,

ThePOGG

Hello! Sorry, according to the reply of the betting supervision department, after observing the betting status of the customer account, we will close the customer account according to the rules and regulations of the official website, and will not be able to open it again, and the balance will not be refunded, please understand, thank you

Hi 19892244029 - welcome to ThePOGG.com!

Please read our <a href="https://thepogg.com/how-to-report-complain-about-an-online-casino/">Complaint Guidance</a> to ensure that you fully understand how our complaint management process functions.


Unfortunately you’ve chosen to play with an operator who historically has refused to cooperate with this service. While we will try to contact the operator on your behalf, it is a near certainty that they will refuse to discuss this complaint.

Thanks,

ThePOGG

The main information of me and betvictor's customer service has been provided, the rest is only the dialogue between them verifying my identity, please try to help me, thank you!

betvictor: Please confirm 1) username 2) ID number 3) registered phone number 4) registered address. Since you need to confirm your account, please provide 1) the last withdrawal or deposit amount, and the bank card number bound to your account.
I:***. What is the status of my account now?
b: After inquiries, after rigorous review by the Risk Committee, your account has violated the terms and conditions of our platform. Your account has been confirmed to be set to close, and you will never be able to apply for opening. Please be aware.
Me: What rule did I violate? And the money was not returned to me.
b: Upon inquiry, your account has violated the general promotion rules and terms,Therefore, you cannot enjoy the discount. Although the website encourages members to participate in the discount activities, these discount activities cannot be abused. If the security system detects that the member abuses the bonus of the discount activity and involves partnership or collusion, the member cannot enjoy the bonus and cannot participate in the future. Any promotions, and the profitable part will be cancelled, etc., we deeply regret that your account is not eligible to participate in any bonuses or promotions, thank you for your understanding.

Hi 19892244029,

The key section in the above relates to 'partnership or collusion'. That means that the operator has almost certainly gathered information that links your account to other accounts in a manner that would be considered collusive.

While we will contact the operator to see what we can find out, there is a negligible change that the operator will be willing to discuss this matter with us.

Thanks,

ThePOGG

Hi 19892244029,

Sadly this operator has informed us that they will not cooperate with the management of complaints via this service. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

My account at betvictor was closed, they said their watchdog found my betting was in violation of the rules, but did not explain what the rules were violated, and the balance of my account was not refunded to me, I want betvictor to refund my balance and explain Which rule did I violate? Which one stipulates not to refund my money. thanks

Betvictor - Account is closed

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