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Betvictor - fund withdrawal

Ruling

Found for the Player - BetVictor has informed us that they will not cooperate with this service to manage player complaints.

Read our BetVictor Review.

Player's Complaint

I provided them with all documents they needed. They told me they are closing my account. I have 15k cad $ in my account and now they wont reply to me aor let me withdraw it. Alll i want is to withdraw my money which i need for my livelihood. Please help. I dont care about further betting with them. I just want my money back plz

Read the casino review

4 Responses

User icon
thepogg
November 19, 2021

Hi jaydee - welcome to ThePOGG.com.

What reason has the operator given for closing your account?

Thanks,

ThePOGG

User icon
jaydee
November 19, 2021

They are not responding to any of my emails or giving me any reasons. When I chat with an agent on their betvictor app , the agent tells me they have closed my account as a business decision and If i need any more information I should contact [email protected]

I have emailed them several times but they do not respond. I have 15k cad in my account and really need them. Please help me

User icon
thepogg
November 20, 2021

Hi jaydee - welcome to ThePOGG.com!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
thepogg
December 18, 2021

Hi jaydee,

Sadly this operator has informed us that they will not cooperate with the management of complaints via this service. At this juncture we have no reasonable expectation of this changing.

All we could suggest is contacting the operators regulator, the Gibraltar Gambling Commission. Alternatively, if you wished to consider legal action our understanding is that GreenTableLegal.com offer a no win no fee service that specialises in the remote gambling sector.

Sorry we could not be of further help.

ThePOGG

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Agreement

jaydee consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BetVictor
  • Gibraltar Gambling Commission
  • United Kingdom Gambling Commission
  • BetVictor Limited

November 17, 2021

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