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BetVictor - My account was closed

Ruling

Found for the Player - Unfortunately BetVictor have made clear that they will not discuss any player complaint with any body outside of their chosen ADR service.

It should be made clear that there's no legal restriction on them doing so, this is an internal company policy.

Read our BetVictor Casino Review.

Player's Complaint

I had over 3000 pounds in my account and it was closed. Can you ask them to reopen it?

Read the casino review

3 Responses

User icon
ThePOGG
November 2, 2015

Hi ryzbank38 - welcome to ThePOGG.com!

I'm going to need you to provide me with a lot more information before I look into this.

1) Your username and email address at BetVictor?

2) When did this happen?

3) What reason were you given for the closure of your account?

4) How much did you deposit?

5) Were you playing with a bonus and if so can you provide me with the URL where this bonus is found?

Thanks,

ThePOGG

User icon
ThePOGG
November 4, 2015

Hi ryzbank38,

I'm going to need you to be a little clearer regarding the reasons BetVictor gave you for closing your account. What terms did they say you'd broken?

Thanks,

ThePOGG

User icon
ThePOGG
November 11, 2015

Hi ryzbank38,

I've spoken with BetVictor regarding your complaint and they've stated point blank that they will not discuss any complaints with any 3rd party other than their appointed ADR service IBAS. Unfortunately this means that there's nothing further we'll be able to do to assist you.

If you need further help with submitting your complaint to IBAS feel free to let us know.

ThePOGG

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Agreement

ryzbank38 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

November 2, 2015

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