BetVictor - Withdrawal

Ruling

Resolved - This player has become non-responsive to our requests for permission to discuss this issue with the operator. As such we assume they've resolved this issue themselves.

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Player's Complaint

Hello I opened my account on the 15/12/18 and it’s the first time I’ve opened one i won a large amount of money after about 4 deposits I tried to withdrawal the funds and had to go through all the verification process I failed one security question over the phone I then got a email saying the account is getting shut down due to suspicious activity and fraud I assure you I’ve won the money fairly and would like to continue to do so but the account is closed and I can’t access my account unfortunately and I’m getting no response from the casino they don’t even have a number you can ring to talk to someone I’ve been treated unfairly and would like to resolve this.

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