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BetVictor – Withdrawal

Ruling

Resolved - This player has become non-responsive to our requests for permission to discuss this issue with the operator. As such we assume they've resolved this issue themselves.

Read our BetVictor Casino Review.

Player's Complaint

Hello I opened my account on the 15/12/18 and it’s the first time I’ve opened one i won a large amount of money after about 4 deposits I tried to withdrawal the funds and had to go through all the verification process I failed one security question over the phone I then got a email saying the account is getting shut down due to suspicious activity and fraud I assure you I’ve won the money fairly and would like to continue to do so but the account is closed and I can’t access my account unfortunately and I’m getting no response from the casino they don’t even have a number you can ring to talk to someone I’ve been treated unfairly and would like to resolve this.

Read the casino review

4 Responses

ThePOGG
Dec 20, 2018

Hi jenna86 - welcome to ThePOGG.com!

Unfortunately you have chosen to play with both an operator we list as Not Recommended and one who has been historically non-cooperative with complaints submitted to this service. While I will make efforts to contact the operator on your behalf, you should be aware from the outset that the chances of a successful mediation are slim.

Thanks,

ThePOGG

ThePOGG
Jan 09, 2019

Hi jenna86,

I've emailed you a document that you need to complete and return to BetVictor to allow us to discuss your issue with them.

Thanks,

ThePOGG

ThePOGG
Jan 20, 2019

Hi jenna68,

I'm following-up on the above? We cannot move this issue forward until we receive that document.

Thanks,

ThePOGG

ThePOGG
Jan 29, 2019

Hi jenna86,

If we haven't heard from you by Friday the 8th of February I'll assume you no longer require our help with this issue and close this complaint.

Thanks,

ThePOGG

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Agreement

jenna86 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BetVictor
  • Gibraltar Gambling Commission
  • United Kingdom Gambling Commission
  • BetVictor Limited

December 18, 2018