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Betvoyager - is not paying winnings

Ruling

Resolved - Both the submitting complainant and Bet Voyager have informed us that this issue has been resolved and the player has received their funds.

Read our Bet Voyager Review.

Player's Complaint

I opened an account with Betvoyager on March 2019 and until October I didn't make any withdrawal request. I have made 12 skrill deposits in a total amount of 250 euros. I didn't use any bonuses and I was mainly playing Black Jack and on a few occasions slots. By the time I made the first withdrawal, which was this October my account balance was around 1000 euros. Then I made the first withdrawal request of 400 euros and the troubles started. After 2-3 days of waiting they asked for some ID which I immediately sent. At that occasion I sent picture of my national ID and a picture of a utility bill. Then another 10 days of waiting and after that my withdrawal was canceled and the money was returned to the main balance, and the withdrawal option was disabled on the account. Then I sent an email asking what is wrong, and got a replay that I should send ID??!! I sent it again, and this time I sent a picture of me holding my driving license. After that the withdrawal option was enabled again, and this time I have made a withdrawal request of 900.09 euros. That was on 11.12.2019. So far I didn't receive any payment from them.

I tried to contact them, they are not responding. They are simply ignoring me.

I didn't break any rule, I didn't use any bonus, I sent all the documents they have asked from me. Can you please help me with this?

Read the casino review

4 Responses

ThePOGG
December 28, 2019

Hi borbaja58 - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG
January 28, 2020

Hi borbaja58,

BetVoyager has informed us that you have now been paid. Can you confirm receipt of your funds?

Thanks,

ThePOGG

borbaja58
January 28, 2020

Hello,

I can confirm that few days ago Betvoyager has paid me my money.

Best,

Borislav

ThePOGG
January 31, 2020

Hi borbaja58,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

borbaja58 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bet Voyager
  • Curacao eGaming
  • United Kingdom Gambling Commission
  • Gamesys N.V.

December 28, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.