Resolved - Both the submitting complainant and Bet Voyager have informed us that this issue has been resolved and the player has received their funds.
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I opened an account with Betvoyager on March 2019 and until October I didn't make any withdrawal request. I have made 12 skrill deposits in a total amount of 250 euros. I didn't use any bonuses and I was mainly playing Black Jack and on a few occasions slots. By the time I made the first withdrawal, which was this October my account balance was around 1000 euros. Then I made the first withdrawal request of 400 euros and the troubles started. After 2-3 days of waiting they asked for some ID which I immediately sent. At that occasion I sent picture of my national ID and a picture of a utility bill. Then another 10 days of waiting and after that my withdrawal was canceled and the money was returned to the main balance, and the withdrawal option was disabled on the account. Then I sent an email asking what is wrong, and got a replay that I should send ID??!! I sent it again, and this time I sent a picture of me holding my driving license. After that the withdrawal option was enabled again, and this time I have made a withdrawal request of 900.09 euros. That was on 11.12.2019. So far I didn't receive any payment from them.
I tried to contact them, they are not responding. They are simply ignoring me.
I didn't break any rule, I didn't use any bonus, I sent all the documents they have asked from me. Can you please help me with this?
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Betvoyager - is not paying winnings
Posted by borbaja58
December 28, 2019
borbaja58 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
December 28, 2019