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Betway – Closed accounts did not pay winnings


Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Betway Casino Review.

Player's Complaint


My name is [EDIT].


I am a Canadian player who was playing slots in Betway.com. Total amount I successfully deposited to Betway is more than 4,500 CAD. My account was fully verified and I had two successful withdrawals previously. Yesterday I played slots and end up winning Jackpot of 55,000 CAD (Fifty five thousand Canadian dollars), I made withdrawal of 5,000 CAD and today my account was suspended without any explanation. I called Betway support and they didn’t give me a reason why my account is blocked. I was playing Betway only for a reason that they have UK gambling licence and for me it was a garantee that they are legit online casino.

As a result they suspended my account after I won the jackpot. What can I do in this situation? I am contaction my Layer in order to take further Legal action

Please, advice with what documents should I send you and what proofs do you need in order make action against Betway.com so they can explain why they suspend legit account and doesn’t pay me my winning of 55,000 CAD

Best regards

Read the casino review

4 Responses

Jan 08, 2020

Hi watsons - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 24th of January let us know and I'll contact the operator on your behalf.



Jan 24, 2020

Hi watsons,

Are you still experiencing issues?



Jan 31, 2020

Hi watsons,

I'm following-up on the above?



Jan 31, 2020

Hi watsons,

If we haven't heard from you by Friday the 7th of February I'll assume you no longer need our assistance and close this complaint.



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watsons consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Betway
  • Malta Gaming Authority
  • United Kingdom Gambling Commission

January 7, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.