Betway - Closed accounts did not pay winnings
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.
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My name is [EDIT].
I am a Canadian player who was playing slots in Betway.com. Total amount I successfully deposited to Betway is more than 4,500 CAD. My account was fully verified and I had two successful withdrawals previously. Yesterday I played slots and end up winning Jackpot of 55,000 CAD (Fifty five thousand Canadian dollars), I made withdrawal of 5,000 CAD and today my account was suspended without any explanation. I called Betway support and they didn’t give me a reason why my account is blocked. I was playing Betway only for a reason that they have UK gambling licence and for me it was a garantee that they are legit online casino.
As a result they suspended my account after I won the jackpot. What can I do in this situation? I am contaction my Layer in order to take further Legal action
Please, advice with what documents should I send you and what proofs do you need in order make action against Betway.com so they can explain why they suspend legit account and doesn’t pay me my winning of 55,000 CAD
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