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English in United Kingdom – your source for reliable information about online gambling.

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Betway – closed my account.


Found for the Player - Betway casino were unwilling to discuss this issue with us and asked us to direct the player to their ADR.

Read our Betway Casino Review.

Player's Complaint

I deposited 250 in Betway and won 3000. They asked me for my documents - passport and electricity bill, but later closed my account without saying why. Can you ask them why?

Read the casino review

2 Responses

Feb 16, 2018

Hi alanhard88 - welcome to!

Before we go any further I need to make you aware of the fact that you've chosen to play with a group that are routinely non-responsive to player complaints submitted to this service. As such it's unlikely we'll be able to do anything to help you. Nevertheless, I will try to contact the operator and see what we can find out for you.



Feb 22, 2018

Hi alanhard88,

We've had a response from Betway regarding your issue. They've again made clear that they will not discuss complaints with this service but have asked that we direct you to contact their ADR eCOGRA.

Sorry we could not be of more help!


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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.