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Betway - closed my account.
Ruling
Found for the Player - Betway casino were unwilling to discuss this issue with us and asked us to direct the player to their ADR.
Read our Betway Casino Review.
Player's Complaint
I deposited 250 in Betway and won 3000. They asked me for my documents - passport and electricity bill, but later closed my account without saying why. Can you ask them why?
2 Responses
Hi alanhard88,
We've had a response from Betway regarding your issue. They've again made clear that they will not discuss complaints with this service but have asked that we direct you to contact their ADR eCOGRA.
Sorry we could not be of more help!
ThePOGG
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Agreement
alanhard88 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
February 16, 2018
Hi alanhard88 - welcome to ThePOGG.com!
Before we go any further I need to make you aware of the fact that you've chosen to play with a group that are routinely non-responsive to player complaints submitted to this service. As such it's unlikely we'll be able to do anything to help you. Nevertheless, I will try to contact the operator and see what we can find out for you.
Thanks,
ThePOGG