Betway – Closing winning account

Ruling

Found for the Player - Betway casino have informed us that they will not discuss complaints with anyone other than their appointed ADR service. As such they refused to review this issue.

Read our Betway Casino Review.

Player's Complaint

I signed up with a 50 complimentary spins bonus, I won around £15/16. I placed a £5 bet which won around £30, I Played slots with this and won £239. I placed a £5 bet on tennis over night which won £78 and played the other money to £228 and went to bed. When I woke I found my balance had been reduced to £10, I logged out to log back in again and see if it would come back however I couldn't log in again. I contacted Live chat who told me my account had been closed and they could not tell me why, and cut me off because they could not answer my querys So because I won off complimentary spins my account was closed and my winnings gone with no warning or reason.

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8 Responses

ThePOGG

Jan 23, 2017

Hi Vonne - welcome to ThePOGG.com!

Before going any further, can you tell me where you saw this promotion advertised?

Thanks,

ThePOGG

Vonne

Jan 23, 2017

HI,

Thanks for your reply, the promotion was from..

http://newnodepositcasino.co.uk/betway-casino-no-deposit-bonus/

ThePOGG

Jan 25, 2017

Hi Vonne,

Can you confirm what the odds were on the Tennis bet you placed?

Thanks,

ThePOGG

Vonne

Jan 25, 2017

I am unsure of the exact odds due to my account being closed and unable to access it, however it should have been between 14-15/1.

Roughly £78 returns, taking into account my £5 stake.

ThePOGG

Jan 30, 2017

Hi Vonne,

Thanks for the clarification. I'll contact the operator and see if we can find out anything for you.

Thanks,

ThePOGG

Vonne

Feb 06, 2017

Hi,

Is there any update on this, it has been two weeks, what are they playing at?

Thanks

ThePOGG

Feb 06, 2017

Hi Vonne,

Betway are routinely non-responsive to complaints posted with this service. While we are trying to contact them my honest expectation would be that we will not receive any response from them.

I'll let you know if we hear from them.

Thanks,

ThePOGG

Mar 10, 2017

Hi Vonne,

I've managed to get to speak with the relevant individual in the Betway team. Unfortunately they've made an policy decision that they will not discuss complaints with anyone other than appointed ADR service. As such all we can recommend you do is contact IBAS or eCOGRA.

Sorry we could not be of further help,

ThePOGG