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Betway - deposit not received

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Betway Casino Review.

Player's Complaint

I deposited $100 Thursday night around 8 pm et with interact money transfer and still don't have the funds available. I have deposited with this method plenty of times at many casinos and funds are received within 15 min almost always. . I contacted casino support after 1 or 2 hours of waiting and was told there was an issue with gigadat the middleman in the transaction. So I waited till the next night and contacted support again and again was told there was an issue. So what I did next is I deposited with the exact same method at another casino and received my deposit within 15 minutes. I contacted the casino again later explained that to them and asked where my deposit was. I was given the runaround. It now has been 4 days and still no money. All I want is my money back. Below is a copy of the transaction that was accepted by gigadat.

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4 Responses

User icon
ThePOGG
April 20, 2020

Hi blackbird - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 1st of May let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
ThePOGG
May 1, 2020

Hi blackbird,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
ThePOGG
May 8, 2020

Hi blackbird,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
May 15, 2020

Hi blackbird,

If we haven't heard from you by Friday the 22nd of May I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

blackbird consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Betway
  • Malta Gaming Authority
  • United Kingdom Gambling Commission

April 20, 2020

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