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Betway – deposit not received

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Betway Casino Review.

Player's Complaint

I deposited $100 Thursday night around 8 pm et with interact money transfer and still don't have the funds available. I have deposited with this method plenty of times at many casinos and funds are received within 15 min almost always. . I contacted casino support after 1 or 2 hours of waiting and was told there was an issue with gigadat the middleman in the transaction. So I waited till the next night and contacted support again and again was told there was an issue. So what I did next is I deposited with the exact same method at another casino and received my deposit within 15 minutes. I contacted the casino again later explained that to them and asked where my deposit was. I was given the runaround. It now has been 4 days and still no money. All I want is my money back. Below is a copy of the transaction that was accepted by gigadat.

Read the casino review

4 Responses

ThePOGG
Apr 20, 2020

Hi blackbird - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 1st of May let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

ThePOGG
May 01, 2020

Hi blackbird,

Are you still experiencing issues?

Thanks,

ThePOGG

ThePOGG
May 08, 2020

Hi blackbird,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
May 15, 2020

Hi blackbird,

If we haven't heard from you by Friday the 22nd of May I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

blackbird consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Betway
  • Malta Gaming Authority
  • United Kingdom Gambling Commission

April 19, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.