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Betway - DONT RECEIVE Withdraw
Ruling
Found for the Player - Betway has informed us that they will not cooperate with this service to manage player complaints.
Read our Betway Casino Review.
Player's Complaint
3 weeks have now passed and I still haven't received my payment.
First of all, I was put off for 2 weeks until my payout was finally confirmed! Last week I received an email confirming that I would receive my payment, but so far I have not received anything and the live chat employee said: The money has been transferred, but I have not yet received any money!
I have already sent them a screenshot of my current account statement but they have not responded! I'm really upset, it takes so long and now I finally want my money, so I'll get in touch with you.
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Thank you in advance for your effort!
2 Responses
Hi abogan98,
Sadly this operator has informed us that they will not cooperate with the management of complaints via this service. At this juncture we have no reasonable expectation of this changing.
All we could suggest is contacting the operators ADR, eCOGRA.
Sorry we could not be of further help.
ThePOGG
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Agreement
abogan98 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Betway
- Malta Gaming Authority
- United Kingdom Gambling Commission
February 26, 2021
Hi abogan98 - welcome to ThePOGG.com!
Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.
Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.
Thanks,
ThePOGG