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Betway - Hold My 11.6 Million INR i provided all the docment and my financial Information but they are not Releasing the payment


Found for the Player - As has become standard for this group of operators, Betway have refused to cooperate with us to resolve this complaint.

Read our Betway Review.

Player's Complaint

Betway is the one of the most [EDIT] Online Casino in the world before Playing i heard lots of psotive thing but when u won they are not paying and asking for additional Information i provided whatever they ask then also they saying cant get the reiquired document i tottaly understand they want to [EDIT]

Bank Statament

Netteller Statament

ITR income TAX file Return

Astropay Statemtn in screenshot

Now they saying they want the Netteller and Astropay statement from the month of Mar as i open my Both Account in 26th May 2019 and i send them the statment from beginning to till now now they said Astropay screenshot not working want Astropay Statament in PDF i talk to Astropay they said they dont have any option to provide Astropay Statament just the Transaction History which is Showing in my account already send all these they are ask for impossible thing which is never be Happen like Astropay Statament in PDF or Etc and now they ask for Bitcoin wallet statatment i provided that i request all people dont use the betway they are [EDIT] making people fool when u loss they ask for anything but when u won then they ask for document and when u send the docment they keep Denying that is not cover the Review they are [EDIT] please share this and help me out .I deposit my Own money 1.8 million INR And then i won this so totally i,m in loss of 1.8Million INR



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2 Responses

User icon
June 19, 2019

Hi monu1430 - welcome to!

Unfortunately you've chosen to play with a group that are both negatively listed with this service and routinely non-responsive to player complaints. While we will attempted to contact the operator on your behalf you should be aware that the chances of a successful mediation are low.



User icon
July 2, 2019

Hi monu1430,

We've had a conversation with Betway and they've once again informed us that they will not discuss complaints with this service.

All we can suggest at this stage is that you contact the operator's appointed ADR IBAS or alternatively if you wanted to pursue legal action you could consider contacting who specialise in online gambling disputes and who I understand to offer a no win no fee service.

Sorry we could not be of further help!


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monu1430 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Betway
  • Malta Gaming Authority
  • United Kingdom Gambling Commission

June 19, 2019

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