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Betworld - suspended account

Ruling

Found for the Casino - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they did exceed the maximum allowed bet.

Read our BetWorld Review.

Player's Complaint

Hiya,

I am having a problem with betworld. they have suspended me from logging in, saying my details are incorrect although I am sure they are really correct as I have them written down. I have tried to contact support maybe 10 times over the last few months and never once had a reply. I have no idea what to do, I think it's only a small amount of money but still for me it's important. I only read the review on your site after the fact ??

Do you know how I can contact them? They have no phone number.

Thank you

[EDIT]

Read the casino review

7 Responses

User icon
ThePOGG
August 16, 2019

Hi naught - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
September 6, 2019

Hi naught,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture I have no reasonable expectation of this changing.

Sorry we could not be or more help!

ThePOGG

User icon
naught
September 10, 2019

Thanks for trying :)

User icon
ThePOGG
March 27, 2020

Hi naught,

BetWorld have contacted us to address this issue. They state that your account was closed as you entered a different country at point of registration than the one you are actually resident in and that your balance was only €0.90 when the account was closed.

Is there any part of that you wish to contest?

Thanks,

ThePOGG

User icon
ThePOGG
April 3, 2020

Hi naught,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
April 10, 2020

Hi naught,

If we haven't heard from you by Friday the 17th of April I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

User icon
naught
May 4, 2020

Hi ThePOGG,

Sorry for the slow reply and thank you for chasing this up.

With that remaining balance I do not wish to continue with this complaint.

Can we have it noted that I still have not received any communication back from Betworld after trying multiple times. It has been 12 months since my first attempt.

If I did enter a different country (which I doubt) then it was nothing but a misclick. Not sure what Betworld are playing at here but glad I have no balance and again I thank you for chasing this up.

Thanks

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Agreement

naught consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 007 Slots
  • Curacao eGaming

August 16, 2019

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