BGO - Account closed but deposit not fully refunded
Found for the Casino - If you register an account under details that differ from those you registered with GamStop your exclusion may not be enforced.
Read our BGO Casino Review.
I registered with GamStop in May 2018 however decided to play with BGO on 4th January 2019.
I was able to open an account with a new email address (which I've since asked GamStop to add to my account), deposit £1000 and begin playing.
I was playing for approx 20 minutes before BGO logged me out of the account. The majority of this time I was in a positive balance on my deposit but at the time of closure was at the lowest balance during play.
BGO's T&C'Clause 3.5 states that where a duplicate account is opened all deposits will be returned.
To date they have only returned £815 which was my account balance at the time of closure and still owe me £185.
I believe that BGO have acted maliciously in the time they chose to close my account mid-play as it didn't occur whilst I was in a positive net balance.
BGO have stated that they will not refund the difference as I breached my GamStop agreement, of which they should have blocked in the first place as I held another account with BGO using my GamStop registered details.
I have exhausted their complaints procedure and would greatly appreciate any assistance you can provide.
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