ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

Privacy Policy
We respect your privacy and won't share your email address.
Aweber logo
[X] Close this form and return to site
Close geo
Turn geolocation on
Locale settings

Currently viewing:

English in United States

BGO - account closure

Ruling

Found for the Casino - When asked to provide further information about when the player told BGO about their gambling problem the player became non-responsive.

Read our BGO Casino Review.

Player's Complaint

I'd contacted the site for closure, they ignored my message and left the account open, also emailing me offers, i finally contacted and had to be personal and say i was a gambling addict and finally got it closed after losing 100s of pounds on the site, very sloppy on their behalf ignoring messages and never any live chat.

Read the casino review

3 Responses

User icon
ThePOGG
August 4, 2017

Hi perker1989 - welcome to ThePOGG.com!

Before going further I need to ask you to be clear about when you informed BGO about your gambling problem.

Standard account closure requests are free to be actioned or not as the operator sees appropriate. Even where they are actioned, the player is still free to ask for the account to be re-opened at any time and the operator can do so with immediate effect.

The only point were an operator are responsible to close an account and take responsibility for not allowing a player access is where there is clear reason to establish that the player is struggling to control their own gambling activity.

So the question I need you to answer is did BGO ignore your closure request after the point where you made clear that the reason for the request was gambling addiction?

I'd also recommend you look at our Responsible Gambling page where you can find lots of tools and groups to assist you.

Thanks,

ThePOGG

User icon
ThePOGG
August 10, 2017

Hi perker1989,

I'm following up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
August 22, 2017

Hi perker1989,

If we haven't heard from you by Friday the 1st of September I'll assume you no longer want our assistance and close this complaint.

Thanks,

ThePOGG

Leave a Reply

You must be logged in to post a comment.

Recommended Casinos

High Roller Casinos

Agreement

perker1989 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

August 4, 2017

United States country flag