BGO - Refusing Payment
Declined - As a UKGC appointed Alternative Dispute Resolution service we are not allowed to review self-exclusion issues and are required to direct complainants to the UKGC.
Read our BGO Casino Review.
I signed up with BGO last night and deposited £1,170, I played through this and withdrew £1,950.
I wasn't aware but apparently I'd held an account with BGO and excluded myself a number of years ago therefore BGO are now refusing to pay out my winnings of £780. Is this acceptable considering I wasn't aware i'd held an account previously and I actually deposited and won £780 fairly.
I can understand i'm not allowed to hold another account with BGO but I don't see how they can refuse to pay my winnings, surely they should process my withdrawal then close my account with them?
the casino review
Leave a Reply
You must be
to post a comment.