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BGO - stalling account verification and not responding to emails.

Ruling

Resolved - BGO informed us that this issue has been resolve and as the player was no longer responding to our requests we presume this to be true.

Read our BGO Casino Review.

Player's Complaint

I had won £1400 on a slot called bejeweled on the 3rd of November. I then tried to make a withdrawal which was declined because the card I deposited with was in a different name I got in touch with BGO whom told me I must re deposit in a card of my own name and then withdraw to it so I did only to find out 24 hours later I had been suspended due to a ID check I was asked to email over one form of photographic ID and a utility bill of some sort so I sent my drivers license and a recent electric bill withing 3 months also a recent landline phone bill from Sky both of these bills stated my full name address and the company logo and date sent.I was advised these documents had been sent over to the finance team and it would take (upto 24 hours) for my account to be verified.24 hours has me passed I emailed for a update to be told my case is taking unexpectedly long.Its now been another 24 hours I have sent several emails with no reply.I would like to withdraw money that I won fairly they provide very poor customer service and after searching the Internet this has happened to many players that has resulted in no payment.

My username for BGO is [EDIT].

Read the casino review

4 Responses

User icon
ThePOGG
November 9, 2015

Hi Luckyskye2 - welcome to ThePOGG.com!

To be direct, if you've deposited using a card that was in someone else's name, that's going to make it far more likely that you're going to be subjected to additional security verification checks at any online casino.

I'll contact BGO and see what I can find out for you.

Thanks,

ThePOGG

User icon
Luckyskye2
November 9, 2015

Ok thanks.

User icon
ThePOGG
November 16, 2015

Hi Luckyskye2,

I've had word back from BGO that your account has been verified and if you haven't already you should be okay to withdraw.

Let me know when you've received your funds.

ThePOGG

User icon
ThePOGG
November 27, 2015

Hi Luckyskye2,

If I've not heard back from you by Friday the 4th of December I'll assume you've received payment and close this complaint.

Thanks,

ThePOGG

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Luckyskye2 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

November 9, 2015

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