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BGO - suspend my account abusive

Ruling

Resolved - BGO resolved this issue and reopened this player's account before we contacted them.

Player's Complaint

Hi,yesterday bgo support agent, suspend my account with reason: we no longer accept players from România! But România is still listed on registration forms page, is not listed on restricted countries in their T&Cs, and most important they didn't NOTIFY me about any update on TCs,which restrict me to play here! Also i am a depositor! I have also a print screen with chat and reg.page where it show România on registration page. Please I know u can help me, you also help me with buzzslots.

Username: [EDIT] and email used to register is: [EDIT]

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2 Responses

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ThePOGG
July 2, 2015

Hi bobaie - welcome back!

Before I go any further - do you have any unpaid funds in your BGO account? If not there's nothing I can do to help you here. Every casino has the right to refuse any player they wish as long as this isn't being done for discriminatory reasons. While I may be able to help you get seized funds back, I won't be able to get the casino to reopen your account if they've decided they don't want you as a player.

Thanks,

ThePOGG

User icon
ThePOGG
July 4, 2015

Hi bobaie,

Thanks for confirming that BGO have reopened your account.

ThePOGG

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bobaie consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

July 2, 2015

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