BGO - winnings confiscated
Declined - As Alternative Dispute Resolution services are prevented from managing complaints against UKGC licensed operators that involve Self-Exclusion issues, we have to decline this complaint.
Read our BGO Casino Review.
I believe that BGO have not acted responsibly with regards their commitment to responsible gaming. I self excluded from the site a few years ago, closing my account, and making them aware I have a gambling addiction. They allowed me to open a new account, deposit hundreds of pounds, and when I had started winning, my account was suspended without warning. I was informed by email that if my account had remained open a bit longer my deposited funds would have been returned to me. I take this as acknowledgement of their irresponsibility in this matter. I am aware of my own part to play in managing my addiction, however I do rely on sites that I have previously made aware of my problems to, to uphold their promise of support. Their responsible gaming policy states that once excluded, an individual will never be allowed to gamble with them again. I used my full name and date of birth and believe they should have systems in place to recognise a self- excluded player. I was informed that I had been allowed to deposit and lose so much because they only check accounts once a withdrawal is requested. I never requested a withdrawal, leaving me to assume they intentionally allowed me to deposit a large amount, only stopping my play some hours later, once I had started to win and was no longer depositing. I am requesting my deposits returned in full. I cannot be sure of the exact amount as I am unable to access my account to check, but I believe it to be around £1000.
I recognise that it would be unfair for me to request my winnings returned to me - I am asking only for the deposited funds to be returned.
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