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BGO - Withheld winning

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our BGO Casino Review.

Player's Complaint

Despite being given multiple items of I'd. My winnings since January and since are withheld. I'm disabled and too ill to travel or drive. So no passport or licence. I'm still able to play and deposit. They ignore my release wins requests.

Read the casino review

6 Responses

User icon
ThePOGG
February 12, 2021

Hi mrsgame - welcome to ThePOGG.com!

I'm sorry to hear of your circumstances, but you will have to provide government issued photo ID before the operator can process your payment. You can apply for a passport online, so there is no need to travel.

Let us know once you have provided this and we'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
ThePOGG
March 7, 2021

Hi mrsgame,

Have you submitted an application for a passport?

ThePOGG

User icon
ThePOGG
March 14, 2021

Hi mrsgame,

Thanks for your email. Unfortunately most operators will not accept provisional driving licenses as ID. You will need to provide a full driving license of a passport.

Once you have received your passport let us know and we will contact the operator.

Thanks,

ThePOGG

User icon
thepogg
May 15, 2021

Hi mrsgame,

Have you applied for a passport?

Thanks,

ThePOGG

User icon
thepogg
May 22, 2021

Hi mrsgame,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
May 29, 2021

Hi mrsgame,

If we haven't heard from you by Friday the 11th of June I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

mrsgame consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BGO
  • Alderney Gambling Control Commission
  • United Kingdom Gambling Commission
  • BGO ENTERTAINMENT LIMITED

February 12, 2021

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