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Big Boy Affiliates - Unpaid commission

Ruling

Resolved - Payments from BigBoy Affiliates appear to be somewhat inconsistent (at least to this affiliate) but due balance has now been received.

Read our BigBoy Affiliates Review.

Player's Complaint

Ok, we've been here before - I previously had a resolved complaint about BigBoy affs late-paying due to an 'accounting error' which meant I was paid 1 month in arrears. So I triggered a small payment end of July which should have been paid during August, they sent me the invoice automatically as they do. I didn't receive it so I thought I'd give them another 12 days in case they resorted to the old arrears issue. As of now, I have not received payment from June/July's commission despite them sending me the invoice. it's clear it's not going to be paid as it's already nearly 7 weeks since the invoice arrived from them.

Thanks D

Read the casino review

6 Responses

User icon
ThePOGG
September 12, 2018

Hi dunover - welcome back!

I'll contact the program and see what we can find out for you.

Thanks,

ThePOGG

User icon
dunover
September 26, 2018

I received payment today in respect of August which is about 6-7 weeks after it usually gets paid which is around the 10th. of the month following the earnings. Anyway, resolved for now, but likely to reoccur as I have more earnings this month! I'll keep an eye out! Thanks [EDIT]

User icon
ThePOGG
September 26, 2018

Hi dunover,

I'm going to hold this complaint open until you confirm receipt of your payment next month. As things stand we got a response saying 'will check with the accounting department regarding this and will let you know when resolved' from a nameless BigBoy Affiliates representative. I followed-up on this and received no response what-so-ever. In short I'm far from impressed with this program's approach to managing these issues so far and would like to see what happens with next month's payment before closing this down.

Thanks,

ThePOGG

User icon
dunover
October 17, 2018

Yes, as you predicted this has reoccurred. They pay around 8-12th. when they do, and nothing so far this month in respect of September.

User icon
dunover
October 22, 2018

Well I've just been paid for September so am up to date now! Erratic to say the least, you could once pretty much set your calendar by this lot and get consistently paid around the 8-10th. of the following month, but it seems quite random now. The last one documented above was 3 weeks into the second month after earnings, so 4 weeks late, this one was paid 3 weeks after close of the month that the earnings pertain to, so was in time. Odd.

User icon
ThePOGG
October 24, 2018

Hi dunover,

Inconsistent but at least you have your funds.

Thanks,

ThePOGG

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Agreement

dunover consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

September 12, 2018

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