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Big Dollar – Very slow payouts

Ruling

Resolved - This player has become non-responsive to our requests for additional information. As such we assume that they've managed to resolve their problem.

Read our Big Dollar Casino Review.

Player's Complaint

I have a withdrawal request which was originally for 250 but casino reduced it to 100.00. I have been waiting for this since 03/13/19. I have another for 300.00 which i am waiting on. When i call the casino support i am told they are having problems with their processor and can not even give me an estimate as to when i will get paid

Read the casino review

4 Responses

ThePOGG
Mar 28, 2019

Hi kirkf33,

Before we go any further - what bonuses did you claim? The first withdrawal sounds like it's been subject to a maximum withdrawal cap.

Thanks,

ThePOGG

ThePOGG
Apr 05, 2019

Hi kirkf33,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Apr 15, 2019

Hi kirkf33,

I'm following-up on the above again?

Thanks,

ThePOGG

ThePOGG
Apr 23, 2019

Hi kirkf33,

If we haven't heard from you by Friday the 3rd of May I'll assume you no longer require our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

kirkf33 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Big Dollar
  • Curacao eGaming
  • Genesys Technology N.V

March 28, 2019