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Big Dollar - won $1900 and now account is restricted

Ruling

Found for the Player - Big Dollar Casino have refused to pay this player due to an issue in 2011/12, but other operators on the network have accepted play since. This effectively free rolls the player and is not something we can support.

Read our Big Dollar Casino Review.

Player's Complaint

I WONT $1900 AND THE NEXT DAY I COULDNT LOG ON. THEY RESTRICTED ACCOUNT. I MADE A COMPLAINT ON ASK GAMBLERS THEY UNLOCKED ACCOUNT AND THEN LOCKED IT AGAIN. THEY PROMISE TO HONOR WITHDRAW AND NOW WONT RESPOND. PLEASE SEE LINK BELOW FOR THE FULL STORY

Read the casino review

4 Responses

User icon
ThePOGG
February 1, 2019

Hi bigballer210 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
bigballer210
February 1, 2019

Awesome. Thanks

User icon
bigballer210
February 6, 2019

Any updates?

User icon
ThePOGG
April 5, 2019

Hi bigballer210,

I've had a very extended conversation with this operator about your account.

Effectively this issue ties back to an issue with another account you opened on this network in 2011/12. While I'm not going to go into the details of this issue, suffice it to say that the operator considers you 'high risk'. However, during the conversation it also came to light that another operator on this network has subsequently accepted your play, to the degree that a self-exclusion was registered for you. This leaves us in a situation where you are being considered high risk by operators on this win subjectively based on whether you've won or not. This obviously is not a position that we can support, but the operator have been clear that they do not intend to pay.

I'm sorry there's nothing further we can do for you.

ThePOGG

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Agreement

bigballer210 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Big Dollar
  • Curacao eGaming
  • Genesys Technology N.V

February 1, 2019

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