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Big Spin Casino - NonPayment

Ruling

Found for the Player - Big Spin Casino have informed this service that they will not cooperate with this service to resolve complaints submitted by their players.

Read our Big Spin Casino Review.

Player's Complaint

I have been a member of Big Spin Casino since July 11. I have made a number of deposits. Some I lost and some I won. I was able to cash out $1200 in the past and also $400 and was paid without any problems. This time I was able to cash out $1600 and my withdrawal were denied. I have done everything as I had in the past so I don't know what the problem may be. When I lost they had no problem of being paid. This money is a lot to me. Please help me to get this issue resolved. If they don't want me as a player. They should pay me and let me know they don't want me and I will move on.

Read the casino review

4 Responses

ThePOGG
September 12, 2019

Hi fishcatcher - welcome to ThePOGG.com!

The group you have chosen to play with are both negatively listed her. While we will try to contact the operator on your behalf at the appropriate junctures, the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG
October 4, 2019

Hi fishcatcher,

BigSpin Casino inform us that they have been in contact with you. Can you give us an update?

Thanks,

ThePOGG

FishCatcher
October 5, 2019

No one has contacted me from casino. I have not gotten a phone call or email. I've checked my spam mail also. There is nothing there.

ThePOGG
October 11, 2019

Hi FishCatcher,

Unfortunately the operator are refusing to share any information with us, so there's nothing that we can do to help you here.

Sorry we cannot be of more assistance.

ThePOGG

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Agreement

FishCatcher consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Big Spin
  • Curacao eGaming
  • Duranbah Limited N.V.

September 12, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.