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Big5 Casino - Delaying payment


Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.

Read our Big5 Casino Review.

Player's Complaint

They are delaying my payment... I made the withdrawal on 02.08.2022 and still nothing they are just telling me to stay put and wait. Also have couple other withdrawals from their other casinos

Read the casino review

3 Responses

User icon
August 18, 2022

Hi kappe156 - welcome back.

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.



User icon
August 25, 2022

All good now they paid the withdrawal

User icon
August 27, 2022

Hi kappe156,

Thanks for letting us know - it is appreciated :)


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kappe156 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Big5 Casino
  • Malta Gaming Authority
  • Curacao
  • Condor Malta Ltd

August 16, 2022

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