Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.
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Hello, i got an pending withdrawn (~650€) and a balance of 800€ on Big 5. 4 Days after i made the withdraw they asked me to upload my documents, this was last Tuesday. Since that i didnt hear anything. I asked the live support but they cant help me and say they got my documents but an other department has to check it. I read alot in the Internet that they need really long and dont want to withdraw the wins. Maybe u guys can help me? p.s. sorry for my bad english
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roxide consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
July 22, 2020