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Big5 - didnt verifyed my account

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Big5 Casino Review.

Player's Complaint

Hello, i got an pending withdrawn (~650€) and a balance of 800€ on Big 5. 4 Days after i made the withdraw they asked me to upload my documents, this was last Tuesday. Since that i didnt hear anything. I asked the live support but they cant help me and say they got my documents but an other department has to check it. I read alot in the Internet that they need really long and dont want to withdraw the wins. Maybe u guys can help me? p.s. sorry for my bad english

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5 Responses

ThePOGG
July 22, 2020

Hi roxide - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 7th of August let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

roxide
July 23, 2020

Hey Pogg, youre right. After one week they know verify my Account. Now im waiting for the withdraw. If there noting happen until 7th of August i would like to contact you again of this is ok?

Thanks for your Time!!!

ThePOGG
August 7, 2020

Hi roxide,

Are you still experiencing issues?

Thanks,

ThePOGG

ThePOGG
August 13, 2020

Hi roxide,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
August 20, 2020

Hi roxide,

If we haven't heard from you by Friday the 28th of August I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

roxide consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Big5 Casino
  • Malta Gaming Authority
  • Curacao eGaming
  • Condor Malta Ltd

July 22, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.