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Big5 - I want my withdrawal

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Big5 Casino Review.

Player's Complaint

I withdrawal 350 euro 4 days ago and its still on pending.. and the live chat dont ansver me when i ask why it takes so long only says you need to wait longer

Read the casino review

4 Responses

ThePOGG
August 13, 2020

Hi kyldebiel - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 28th of August let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

ThePOGG
August 28, 2020

Hi kyldebiel,

Are you still experiencing issues?

Thanks,

ThePOGG

ThePOGG
September 3, 2020

Hi kyldebiel,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
September 10, 2020

Hi kyldebiel,

If we haven't heard from you by Friday the 18th of September I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

kyldebiel consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Big5 Casino
  • Malta Gaming Authority
  • Curacao eGaming
  • Condor Malta Ltd

August 13, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.