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Big5 – Withdrawal


Found for the Casino - Big5 have provided sufficient evidence to demonstrate that this player's account is unnaturally associated with other player accounts.

Read our Big5 Casino Review.

Player's Complaint

I made an withdrawal 4 months ago.

I send al the documents they needed and it was lots of them. Went to the chat several times and all the time i hear we are working on it and you will be informed by email.

Many times they requested documents and i send all of it. I asked if the funds could go back but that wasnt also possible because it has been approved already. Its been 4 months now....

Read the casino review

5 Responses

Oct 18, 2020

Hi lippuh - welcome to!

What specifically was the last thing the operator told you about your withdrawal and when was this?



Oct 25, 2020

Hi lippuh,

I'm following-up on the above?



Nov 01, 2020

Hi lippuh,

If we haven't heard from you by Friday the 13th of November I'll assume you no longer need our assistance and close this complaint.



Nov 01, 2020

Hi i have send in the chat conversation a while ago.

Nov 13, 2020

Big5 Casino have provided sufficient evidence to demonstrate that this account is unnaturally associated with other accounts in breach of terms and conditions. As such we will take no further part in the representation of this player's claim.

No further posts will be approved on this thread.


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lippuh consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Big5 Casino
  • Malta Gaming Authority
  • Curacao eGaming
  • Condor Malta Ltd

October 17, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.