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BigBang - Would not Self Exclude account

Ruling

Found for the Casino - Player became non-responsive when requested to provide information necessary to move the complaint forward.

Read our BigBang Casino Review.

Player's Complaint

Hi,

I have an account with BigBang but have a problem with gambling.

I requested a deposit limit via their contact me page and they replied that they couldn't do this and were looking at a feature on the site to do this myself in the near future.

I continued to gamble irresponsibly so asked for the account to be closed and explained why. I got no response.

I asked again via their contact me page and still got no response. I continued to lose money.

The account is still open and I have spent hundreds since requesting both a limit and exclusion. I am getting no response.

Read the casino review

6 Responses

User icon
ThePOGG
July 5, 2016

Hi rachio84 - welcome to ThePOGG.com!

Before we can do anything to help you I need you to provide me with the username and email address you use at BigBang casino and tell me which country you're located in.

Thanks,

ThePOGG

User icon
ThePOGG
July 11, 2016

Hi rachio84,

I can't do anything to help you without the information requested above.

Thanks,

ThePOGG

User icon
ThePOGG
July 18, 2016

Hi rachio84,

If I've not heard from you by Friday the 22nd of July I'll assume you no longer want us to look into this issue.

Thanks,

ThePOGG

User icon
ThePOGG
August 17, 2016

Hi rachio84,

I need you to provide me with the specific dates that you requested that your account be closed alongside the date of any deposits that you made after that point and the amount of the deposits.

Thanks,

ThePOGG

User icon
ThePOGG
August 29, 2016

Hi rachio84,

I can't do anything with this issue without the information requested above.

Thanks,

ThePOGG

User icon
ThePOGG
September 7, 2016

Hi rachio84,

If I don't have the requested information by Friday the 16th of September I'll assume you no longer want our help with this issue and close this complaint.

Thanks,

ThePOGG

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Agreement

rachio84 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

July 5, 2016

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.