BigBang - Would not self exclude and now ignoring all correspondence
Unresolved - While BigBang casino have responded to this issue they have failed to provide enough evidence for us to confidently support either party.
Read our BigBang Casino Review.
I have an account with BigBang but have a problem with gambling.
I requested a deposit limit via their contact me page and they replied that they couldn’t do this and were looking at a feature on the site to do this myself in the near future.
I continued to gamble irresponsibly so asked for the account to be closed and explained why. I got no response.
I asked again via their contact me page and still got no response. I continued to lose money.
The account Was finally closed but only after I have spent hundreds since requesting both a limit and exclusion.
I have since contacted them to make a complaint and having had just one response stating that refunding the deposits after a self exclusion request was ignore would “fuel my problem” I am now being ignored.
Furthermore, having researched more it would appear that they have no UK licence and should not have accepted me as a player or allowed my deposits and games at all.
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