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BigDollar - denied withdrawal

Ruling

Resolved - The operator informs us that this issue has been resolved. The player is non-responsive to our requests for an update and we assume they are happy.

Read our Big Dollar Casino Review.

Player's Complaint

Last Friday 28th I make a withdraw and today they said I use a mix of bonus and deposits.

As you can see on the screen shot I made the deposit and then the withdraw. No bonus in the middle. And it's the second time they do this to me, the other one as you can see was on the 21st

Read the casino review

5 Responses

User icon
ThePOGG
January 5, 2019

Hi carvit2019 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
carvit2019
January 5, 2019

They already pay me the withdraw of 28 but not the one of 21st.if you want I can sent you screenshots of the transactions

User icon
ThePOGG
January 25, 2019

Hi carvit2019,

I've spoken to the operator and they've informed me that this issue has been resolved and you've received your funds. Can you confirm this?

Thanks,

ThePOGG

User icon
ThePOGG
February 5, 2019

Hi carvit2019,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
February 13, 2019

Hi carvit2019,

If we haven't heard from you by Friday the 22nd of February I'll assume you've received your funds and close this complaint.

Thanks,

ThePOGG

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Agreement

carvit2019 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Big Dollar
  • Curacao eGaming
  • Genesys Technology N.V

January 5, 2019

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