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BigDollar - Non-payment

Ruling

Found for the Casino - This player has been paid the maximum they were entitled to win based on the terms of the bonus that they claimed.

Read our Bet Big Dollar Casino Reviews.

Player's Complaint

The name is betbigdollar.com and this is a [EDIT] casino.I am a consistent online gambler and this casino terms and conditions are bogus. On 3/13/2021 I won $3,003.53 from a bonus I added and I completed the playthrough requirement. I withdraw my funds and two days later I check the status of my payment and it's negative $1000. I call the toll free number and was informed that I won't be getting the full payment amount but only $1000. The other $2000 will go back to the bank. These terms are illegal if you win at an online casino and complete the playthrough the funds you won are released. This man on the toll free number was very rude and told me it doesn't matter if I win $10,000 if a bonus was attached I will only get $1000 max. This casino is [EDIT] and it needs to get shut down. I would like for this casino to payout my $2003.53 that I rightfully won. I deposited so much money to this casino for them to take my money and tell me I only get $1000 when I won $3000. No casino I've ever played at online does this. This is ridiculous and I'm going to continue to blacklist and write reviews on ever website I can think of until I get my payment. Americans work hard all so these hanky online casinos can take our money and not pay out. That's my word if I don't get paid out this casino won't be in business long. I don't play about my money and I trusted this casino and they stole my money and let me down. Please stay away. The customer service reps don't even answer on the live chat they just sit there and don't respond.

Read the casino review

3 Responses

User icon
ThePOGG
March 20, 2021

Hi misscornelius - welcome to ThePOGG.com!

What was the percentage match of the bonus you claimed?

Thanks,

ThePOGG

User icon
misscornelius
March 20, 2021

I think 350. Not sure because they have so many bonuses.So for them to tell me out $1000 max can be paid out is false. Looked up the info on this casino and it's worth 3.9 million and ran in Willemstad, Curacao. That is a Caribbean island were these people are getting away with ripping people off. I just want my payment O rightfully won.

User icon
ThePOGG
March 21, 2021

Hi misscornelius,

Bet Big Dollar carry the following promotional term:

"All match bonus offers greater than 100% need to be wagered through 60X by MVP, Big Shot, VIP and Hi Roller Players before a Player can make any withdrawal, and are subject to a maximum withdrawal amount of $1,000 unless otherwise stated. "

Sorry we cannot be of further help.

ThePOGG

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Agreement

misscornelius consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Big Dollar
  • Curacao eGaming
  • Genesys Technology N.V

March 20, 2021

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.