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Billion - 4 weeks Waiting for a withdrawal

Ruling

Resolved - Billion Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Billion Casino Review.

Player's Complaint

On the 25th of July I played and won at Billion Casino. My winnings amount was £80.000, however when I want to my account to request the cash out, the system only allowed me to cash out £50.000 and kept the remaining £30.000 in my account balance. Subsequently, my withdrawal of £50.000 was approved but for some reasons which customer service is still not able to explain, I am still waiting to receive funds in my bank account. Moreover I went back to the casino and I was still unable to cash out my remaining £30.000 . I then played again with the remaining £30.000 and I lost them. I felt I was cheated about not being able to cash out the 30k and forced by the casino to keep playing with those money. Furthermore it is not acceptable waiting for almost 1 month to get my 50k, with finance department keep saying that it will be soon sorted but not yet done. As a result I would like request as a matter of urgency the payment of £80.000 + interests of £8.000.

Best Regards,

Read the casino review

8 Responses

User icon
ThePOGG
August 17, 2020

Hi maxitop - welcome to ThePOGG.com!

Before going any further I need to be clear regarding what we can/cannot do for you.

We can contact the operator and look to resolve the delay in payment issue.

We will not pursue a refund of losses. Where you have chosen to play with those funds you would expect to have been paid had you won. Likewise if you lose those losses stand.

Neither will we pursue 'interest' or anything of this nature. We are here to resolve disputes, not pursue compensation.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
MaxiTop
August 17, 2020

Evening, Thank you very much for your reply. Can you please confirm that you do not charge any fee for your support? Regards, [EDIT]

User icon
ThePOGG
August 18, 2020

Hi MaxiTop,

That is correct, this service is free of charge.

Thanks,

ThePOGG

User icon
MaxiTop
August 18, 2020

Great Thank you. Looking forward to hearing from you. Regards, [EDIT]

User icon
MaxiTop
August 24, 2020

Good morning, Do you have any updates on my case? Best Regards, [EDIT]

User icon
ThePOGG
September 17, 2020

Hi MaxiTop,

Billion Casino inform us that you have been paid, though your account will remain closed. Can you confirm receipt of your funds?

Thanks,

ThePOGG

User icon
ThePOGG
September 25, 2020

Hi MaxiTop,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
October 2, 2020

Hi MaxiTop,

If we haven't heard from you by Friday the 9th of October I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

MaxiTop consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Billion
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Aspire Global International Ltd

August 17, 2020

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