Billion - For a refund
Ruling
Found for the Casino - This player has refused to cooperate with the operator to find an alternative payment method. As such there is nothing we can do to help them.
Read our Billion Casino Review.
Player's Complaint
I can't recover my winnings from Billioncasino for more than a month.I made the deposit from the payment card, but I do not return the money to the card, although according to the rules set by them, I have to return it in the same way as I received it. After receiving copies of all my documents, which he wrote that the funds would be refunded but returned for two days to the game account, offered to deposit 10 euros and then ask for a refund, I refused and offered a refund via Wire transferor when I did I started receiving emails that I have to open electronic accounts, I do not have such accounts.
Please help get your money back from Billioncasino.
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Hi vytautas - welcome to ThePOGG.com!
As we are the ADR for the Apsire Global license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
To be clear - the operator have asked you to use an alternative payment method? Why? What methods?
Thanks,
ThePOGG