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Billion Vegas - Self exclude

Ruling

Declined - We sympathise with the player situation - a great many players are caught by the same predatory practices - but there's no chance this operator will change because we ask them to.

Read our Billion Vegas Casino Review.

Player's Complaint

I’m [EDIT] and writing this formal letter to Billion Vegas regarding self exclude complaint, which was not followed from your company on my request. I have emailed many times to you guys to self exclude my self from gambling, and you did not just didn’t follow my rights, but kept offering bonuses which I took and after that I deposited much more money that I can’t afford.

So to this result I have lost all my savings To your company (which should have been stopped when I asked 6months ago to self exclude from your site) and you didn’t follow, as your Terms and Conditions states, you should follow immediately if customer wants to self exclude himself.

I am asking for full refunds of my deposited transactions between 6 months ago 15 04 2022 to this day 15 09 2022.

Also I have played many NetEnt slots which is should be restricted as I am register account UK holder.

Looking forward to your reply.

Kind regards,

Read the casino review

1 Responses

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thepogg
October 3, 2022

Hi samas24 - welcome to ThePOGG.com!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As a UK citizen you should only be playing with operators that hold a UKGC license. Billion Vegas do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with a weakly licensed/unlicensed property. These operators function without appropriate licensing specifically so they do not have to adhere to the standards set out by regulatory authorities surrounding the protection of vulnerable players. As such, the chances of them deciding to take appropriate action in a case like this simply because we asked them to is vanishingly small.

Sorry we cannot be of further help.

ThePOGG

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October 3, 2022

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