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BillionVegas - Complaint upheld - Refund not paid


Found for the Player - Despite our repeated efforts to contact BillionVegas to discuss this issue we have received no response whatsoever from the operator.

Read our BillionVegas Casino Review.

Player's Complaint

On 22nd December 2021, I raised a complaintr with BillionVegas.

I felt that they’d breached their terms and conditions as follows:

- Operating a lower withdrawal limit than set out in their terms and conditions. I tried to withdrawal a larger amount (which should have been permitted) and they refused.

- As a UK registered player, their terms and conditions said that I shouldn’t be permitted to play some NetEnt games but I was

On 24 December 21, BillionVegas responded and confirmed they were upholding my complaint. They agreed to refund my total deposits of £3,638. They advised it would take up to six months to receive the payment. I challenged the timeline and explained that due to difficult personal circumstances, I’d like them to try pay it sooner. They promised an update but I’ve still not received any further information.

They’ve also now blocked me contacting them on livechat and are not responding to my emails.

Thank you so much for your help.

Kind regards

Read the casino review

3 Responses

User icon
January 13, 2022

Hi AKow12 - welcome to!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.



User icon
January 13, 2022

Ok, thank you for trying. I appreciate it

User icon
February 12, 2022

Hi AKows12,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.


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AKows12 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

January 13, 2022

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