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Bingo Bonga - Been waiting for a withdrawal payment for a week

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Player's Complaint

Request for withdrawal filed on March 31, 2023. Successfully completed a very thorough and extensive verification process prior to this. Casino has still not processed and paid out the March 31, 2023 withdrawal request. Emailed BingoBonga's VIP manager [EDIT] about this every day, but without result: I 'have to be patient'.

Read the casino review

4 Responses

User icon
thepogg
April 8, 2023

Hi Nieuw-Vennep - welcome to ThePOGG.com!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 21st of April let us know and we'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
thepogg
April 22, 2023

Hi Nieuw-Vennep,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
thepogg
April 30, 2023

Hi Nieuw-Vennep,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
May 7, 2023

Hi Nieuw-Vennep,

If we haven't heard from you by Friday the 19th of May we will assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Nieuw-Vennep consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Any involved parties

April 6, 2023

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