Bingo Bongo - casino withholds payment

Hi péterné - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

Please quote the last response you received from the operator about this matter?

Thanks,

ThePOGG

sincerely do my best to ensure that your withdrawal request is processed as quickly as possible.

Kind regards,

[EDIT]

VIP Department account manager

Hi péterné,

We'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Hi péterné,

Our understanding is that your withdrawal has been approved and you should receive your payment soon. We would appreciate it if you could confirm when you receive your funds.

Thanks,

ThePOGG

Hi péterné,

Have you received your funds?

Thanks,

ThePOGG

Hi péterné,

If we haven't heard from you by Friday the 7th of April we will assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG