Found for the Player - Bingo.com were completely unresponsive, despite attempts to communicate with them via several channels. Over and above this, even in a case where suspected fraud may be involved - and to be clear we have no information to suggest this at the moment - withholding a player's deposits is extremely poor practice.
I got welcome bonus for this casino, played slots and won couple hundred euros. They asked the documents and I send all of them. Then they locked my account and confiscated not only my winnings but my deposit as well. I have not broken terms.
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Tino Kyytsonen consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
July 29, 2013