Bingo.com - funds taken
Ruling
Found for the Player - Bingo.com were completely unresponsive, despite attempts to communicate with them via several channels. Over and above this, even in a case where suspected fraud may be involved - and to be clear we have no information to suggest this at the moment - withholding a player's deposits is extremely poor practice.
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Player's Complaint
I got welcome bonus for this casino, played slots and won couple hundred euros. They asked the documents and I send all of them. Then they locked my account and confiscated not only my winnings but my deposit as well. I have not broken terms.
Thank you!
7 Responses
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Hi Benq - thanks for getting in contact.
I'll be happy to try and speak to Bingo.com for you, but before I can do that I need you to provide me with the username and email address you use there. Once I have that I'll get in contact with them asap.
Thanks
ThePOGG